FAQ

Frequently Asked Questions

1. What is the fit of the Soul Gorilla snapbacks?

Our snapbacks feature a classic, structured high-profile fit with a snapback closure designed to comfortably fit most head sizes (One Size Fits Most). They’re built with premium structure so the crown holds its shape and doesn't slouch.

2. How should I clean and care for my snapback?

To keep your embroidery and structure fresh:

• Spot clean only using a damp cloth with mild soap or detergent.

• Do not machine wash or submerge the hat in water, as this can warp the brim and ruin the structured front panels.

• Air dry completely out of direct sunlight.

3. When will my order ship?

All orders are processed and shipped out within 1–3 business days. Once your package leaves our facility, you'll receive a tracking number via email so you can follow it all the way to your door.

4. What is your return or exchange policy?

We want you looking right. If your hat arrives damaged or defective, we accept returns and exchanges within 30 days of delivery. Items must be unworn and in their original, un-creased condition.

5. Do you ship internationally?

Currently, we ship to all domestic locations across the United States. (Update this if you open up international shipping later!)

6. How can I contact customer support?

Got a question about an order, a collab, or a drop? Reach out to us through our Contact page, and our team will get back to you as soon as possible.